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Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud Platform
April 2016 by Marc Jacob
Ultracomms, Europe’s first cloud contact centre services provider, announced that it has been certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v3.1, achieving PCI DSS Level 1 accredited service provider status for its entire platform. This certification means that all calls made over the Ultracomms cloud platform are secure, and underlines Ultracomms’ commitment to maintaining the highest standards of data integrity and providing completely secure payment card transaction processes for customers.
Ultracomms uses DTMF (dual-tone multi-frequency) clamping technology to completely mask payment card data from entering the contact centre, so the person handling the call is unable to see or hear the sensitive card details, making screen and continuous call recording safe for organisations and customers.
As one of very few cloud contact centre service providers to achieve this level of certification, attaining PCI DSS Level 1 enables Ultracomms’ clients achieve PCI DSS compliance using the Self-Assessment Questionnaire (SAQ) process, without having to invest heavily in their own infrastructure. Using a Level 1 certified platform also significantly reduces the risk of a data breach occurring and shifts the liability for investigating any suspected breaches from the contact centre organisation, removing the risk of financial and reputational damage for clients.
For technology vendors, achieving PCI DSS Level 1 certification involves a detailed audit to ensure the company’s technology, network and internal processes are documented and up to the stringent PCI standards. Ultracomms completed its certification following an audit by independent QSA Coalfire, confirming its solutions are compliant with the Payment Card Industry Data Security Standards (PCI DSS) for Level 1 merchants who handle over 6 million card transactions a year. As a result, Ultracomms will shortly be included in the MasterCard and Visa Europe lists of approved service providers.
