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Atera to Launch AI-Powered IT, a Disruptive New Industry Category in IT Management Software with Microsoft Azure Open AI integration
October 2023 by Marc Jacob
Atera, the cloud-based all-in-one remote monitoring and management (RMM) and Helpdesk, Ticketing, and Reporting platform for IT teams, just announced the launch of its new deep fusion with Microsoft Azure Open AI. This new AI suite creates a new category in IT – artificial intelligence-powered IT, or “AIT” – that empowers IT teams to reach 10X operational efficiency, reduce time-to-resolution, and deliver better outcomes faster. This means that IT teams can now reduce response times from 1 hour to 3 seconds and improve average time-to-resolution from 4 hours to 10 minutes.
The new category was developed in partnership with Microsoft and made possible through a fusion with its Azure OpenAI Service, which enables customers to tap into the power of large-scale generative AI models. Through the integration with Azure OpenAI, customers gain access to cloud and computing infrastructure-security, reliability, compliance, data privacy, and built-in responsible AI capabilities.
AI-powered IT completely revamps the archaic, time-consuming processes that IT professionals are used to dealing with daily. AI-powered IT can be used to resolve up to 50 percent of tickets before they even reach a technician as they empower end users to fix common problems independently, like password resets and blue screens.
Atera’s AI deep integration supercharges every part of an IT team’s and IT professional’s daily tasks, ranging from automated ticket summaries and auto-generated responses to users, to AI-suggested solutions, intelligent insights, and scripts to run automations. The innovative platform sorts through billions of data points to give IT professionals the best possible solutions for their issues within only seconds.
Microsoft introduced Azure OpenAI Service to allow organizations to tap into the power of the world’s most cutting-edge AI models backed by the enterprise capabilities of Azure. Atera was one of the few partners who accelerated quickly, going from ideation to market with its Azure OpenAI Service integration in less than two weeks at the beginning of 2023.
