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ASC Software Selected for Google’s Contact Centers Worldwide
March 2011 by
ASC analyze and evaluate communications, announced that the company was chosen to supply its award-winning VoIP recording solution, EVOip, for Google’s contact centers in the United States, Japan, China, India and Australia.
ASC has already implemented EVOip in Google’s central test lab in India in December 2010 and integrated the solution with the existing telecommunications infrastructure. Projects for Google in Japan and the United States have been implemented too, and a subsequent roll-out in Australia and China is in the planning stage.
ASC was selected after Google’s global decision to replace its Window’s infrastructure with Linux for security and reliability reasons. ASC offers Linux-based EVOip software and has been promoting it as a fail-safe solution for VoIP recording for many years.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It meets strict security standards from the payment card industry (PCI DSS), handles encrypted calls and offers central control for organizations with multiple branches.
Google also chose ASC because of its superb record of local support from its regional offices - worldwide. ASC subsidiaries in Japan, Singapore and the United States as well as certified partners guarantee both technical support for Google’s projects and best-in-class service for its customers.
