Aspect Software

Articles

• Aspect Software s’ouvre à la virtualisation avec Unified Command and Control
  12 décembre 2007, par Emmanuelle Lamandé

  Aspect Software, Inc. fournisseur de produits et de services, IP ou voix traditionnelle, présente Unified Command and Control. Cette solution permet de consolider l’administration, le routage, les reportings et le workflow d’un Centre de Contacts, pour un site unique ou l’ensemble de tous les sites d’une entreprise. Unified Command and Control assure la gestion jusqu’à 40.000 agents distribués sur 40 Centres de Contacts.
  Unified Command and Control ouvre les voies de la virtualisation aux (...)

• Aspect Software makes Virtualization a Reality with Unified Command and Control
  12 December 2007, by Emmanuelle Lamandé

  Aspect Software, Inc., announces the general availability of Unified Command and Control, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command and Control helps manage as many as 40 different nodes for as many as 40,000 agents, either within a single site or across (...)