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Zscaler, Inc. announced new integrations with Zoom Video Communications

November 2022 by Marc Jacob

Zscaler, Inc. announced new integrations with Zoom Video Communications, Inc. that connect the Zscaler Digital Experience™ (ZDX) monitoring service with Zoom’s Quality of Service Subscription (QSS) offering. The integrated solution gives enterprises’ IT and helpdesk teams near real-time quality performance metrics and analytics for all remote office employees. The details provided by higher-quality telemetry data help IT teams quickly troubleshoot issues within devices, networks, or services that impact employee collaboration to improve productivity and user experience.

Zscaler’s expanded integration with QSS provides access to detailed telemetry data that allows teams to make real-time decisions that ensure the best Zoom experience. Based on event notifications, QSS enables IT teams to gather insights from an unlimited number of hosts, users, and participants. The new capabilities that will be available through Zscaler ZDX also give IT operations and helpdesk teams access to additional benefits, including:

• Enterprise-wide quality monitoring and analytics: with the QSS integration, IT teams can now obtain detailed performance metrics and actionable insights for every user’s Zoom session within their organisation - no matter its size. By leveraging ZDX’s integrated view which combines metrics from QSS with network, device, and application performance, IT can monitor the quality of all Zoom sessions, across the enterprise at all times
• Real-time detection and troubleshooting: Zscaler’s integration with QSS provides users with near real-time and granular call quality metrics that offer a clearer understanding of Mean Opinion Scoring (MoS) data. By melding these insights with device and network performance metrics, IT teams can monitor Zoom quality, detect degradation, and fix root causes in real-time, even while the meeting, webinar, or phone call is in progress
• Immediate time to value: the new integrations help improve efficiency by automating configurations and alert parameters. ZDX automatically baselines typical user experiences for each user, and can now alert IT teams when call quality deviates from learned baselines. This allows support teams to rapidly respond, isolate the root cause, and arm the right device, network, or application teams with the insights they need to resolve the issue

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