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Vigil@nce - OTRS: information disclosure via Chat Conversation Agent Names

October 2020 by Vigil@nce

This bulletin was written by Vigil@nce : https://vigilance.fr/computer-vulnerability

SYNTHESIS OF THE VULNERABILITY

Impacted products: OTRS Help Desk.

Severity: 1/4.

Consequences: data reading.

Provenance: user account.

Confidence: confirmed by the editor (5/5).

Creation date: 12/10/2020.

DESCRIPTION OF THE VULNERABILITY

An attacker can bypass access restrictions to data via Chat
Conversation Agent Names of OTRS, in order to obtain sensitive
information.

ACCESS TO THE FULL VIGIL@NCE BULLETIN

https://vigilance.fr/vulnerability/OTRS-information-disclosure-via-Chat-Conversation-Agent-Names-33541


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