Vigil@nce - OTRS: information disclosure via Chat Conversation Agent Names
October 2020 by Vigil@nce
This bulletin was written by Vigil@nce : https://vigilance.fr/computer-vulne...
SYNTHESIS OF THE VULNERABILITY
Impacted products: OTRS Help Desk.
Consequences: data reading.
Provenance: user account.
Confidence: confirmed by the editor (5/5).
Creation date: 12/10/2020.
DESCRIPTION OF THE VULNERABILITY
An attacker can bypass access restrictions to data via Chat Conversation Agent Names of OTRS, in order to obtain sensitive information.
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