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Trend Micro Now Offers a New Industry Service Level Agreement for Hosted Email Security
October 2008 by Marc Jacob
Trend Micro, Incorporated advances its commitment to customer-focused service and solutions by launching one of the industry’s most aggressive Service Level Agreements (SLA) for hosted email security.
The Service Level Agreement — which applies to InterScan Messaging Hosted Security Standard and Advanced customers of all sizes — provides money-back remedies subject to certain limitations, if the following service performance levels are not met:
100 percent service availability with downtime being measured in minutes, not hours
No more than .0004 percent false positives
95 percent or better spam-blocking effectiveness
No more than two minutes of email delivery latency
Zero email-based virus infection
Support responsiveness within specified timeframes based on the severity of the incident
Email Privacy
With InterScan Messaging Hosted Security, emails are processed automatically and transparently without human intervention. No information is retained by Trend Micro that identifies the recipient or content of the email. With these types of controls in place, even businesses that may be subject to the strictest privacy regulations can feel assured that InterScan Messaging Hosted Security has been designed with those concerns in mind.
For additional compliance support as well as data leak prevention, InterScan Messaging Hosted Security provides flexible content filtering that can identify virtually any type of content, enforcing compliance and preventing data leakage. In addition, InterScan Messaging Hosted Security now offers email encryption to help enable regulatory compliance and ensure that email communication remains private.
A stronger SaaS solution that is powered by the Trend Micro™ Smart Protection Network
Trend Micro InterScan Messaging Hosted Security, which blocks up to 99 percent of spam and is powered by the Trend Micro Smart Protection Network, stops spam and other email threats before they reach the network. By leveraging the Trend Micro Smart Protection Network, a cloud-client content security architecture delivering correlated, in-the-cloud threat intelligence, customers receive immediate protection and automatic protection from email threats.
As a software-as-a-service solution, InterScan Messaging Hosted Security customers don’t need to hassle with software, hardware, security updates or IT maintenance, freeing them to concentrate on growing their businesses. Completely scalable, InterScan Messaging Hosted Security scans unlimited email for one fixed per-user price and helps companies of all sizes meet their security needs.
