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Three data breach: Comment from Dr Jamie Graves CEO at ZoneFox

March 2017 by Dr Jamie Graves, CEO at ZoneFox

Following the news that Three mobile customers experienced a new data breach today, Dr Jamie Graves, CEO at ZoneFox, comments:

"Twice in 12 months, Three have faced two severe data breaches. In November last year six million of their customers had their data stolen, and now a technical error in the company’s system is showing strangers’ personal information and phone records. Customers are unsure who has accessed their data, for how long and what is then done next with it. Perhaps if the company had insights into data flow and user behaviour this would help them avoid issues like this occurring and provide greater oversight. After all, prevention is better than the cure.

"Much like the unintentional insider threat, not all Three customers would think to sell information on the dark web or use it maliciously. But there will be some opportunists out there whose cunning minds have spotted this chance. "With the looming EU GDPR regulations, businesses must put the protection of their customers’ data at the fore, as they will have to declare data breaches, and detail the scope of such breaches, within 72 hours. A lot of learning must be done by businesses on how they deal with a breach and manage their customers’ personal data to ensure businesses are on the front foot."

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