Actu
Swiss Life replaces its existing solution with ITESOFT
June 2009 by Marc Jacob
ITESOFT, France’s premiere document capture, processing and management software company, and a leading force on the European market, is pleased to announce the signing of a contract with Swiss Life France to automatically capture and process the 5 million client documents, including 750 000 insurance statements and payment requests, received every year by the Swiss based personal insurance specialists. Swiss Life France are a major player on the life assurance, health and welfare markets.
As part of its strategy to optimise costs and processing times through the automatic reading of health insurance statements, in spring 2008 Swiss Life decided to anticipate the announced change in format of the ESOPE statement: "We chose ITESOFT to replace EMC² Captiva because our requirements were satisfied by its dedicated statement package and the capabilities of the ITESOFT teams to ensure the evolution of our production chain without any rupture in workload" explains Jean-Marc Lucas, Swiss Life France’s Information Systems Director.
In its desire to continually improve the quality of its client services, Swiss Life took advantage of this opportunity to roll out the automation of its processing chain to include all incoming client documents: letters, files, other forms, etc. "Our organisational structure is now ripe for the implementation of a fully digital mailroom. The technological superiority of the ITESOFT.FreeMind Enterprise automatic classification solution and its proven ability to integrate with FileNet were decisive factors in our overall decision. ITESOFT’s architectural principles (SOA, Web Capture, Web 2.0 video coding, scalability, clustering and virtualisation) provide us with complete freedom in terms of roll-out times and the ability to adapt to a continually evolving structure," Jean-Marc Lucas concludes.
"After the decision taken by AXA Healthcare, DARVA Healthcare, UGIPS Management, OMNIREP, SMI and SOGAREP, amongst others, Swiss Life’s choice proves the appropriateness of our packaged field-specific solutions for the needs of the Healthcare, Pension and Welfare market. Swiss Life’s decision to broaden the scope of its automated processes to cover all incoming client documents is also an illustration of a fundamental trend that ITESOFT anticipated by developing ITESOFT.FreeMind Enterprise, a Digital Mailroom product offer that our customers recognise to be extremely effective", declares ITESOFT’s Managing Director Philippe Lijour.
