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Siemens IT Solutions Improve IT Service Management with NetIQ Aegis
February 2009 by Marc Jacob
NetIQ Corporation, an Attachmate business, today announced that Siemens IT Solutions and Services, an international provider of information technology solutions and services, has selected NetIQ® Aegis® software within the scope of a customer project. The aim of this project is to optimize its IT services and to automate and document pre-defined IT processes across their heterogeneous environment.
A comprehensive solutions provider for the complete IT service chain, Siemens IT Solutions and Services delivers consulting, systems integration, IT infrastructure management, IT outsourcing, software engineering and more. Providing IT service management for an international client – a leading, financial institution – the objective of Siemens IT Solutions and Services was to streamline selected operational processes with Aegis and improve the service quality, while reducing costs. A decision was thus made to reduce the number of manual transactions and to purchase a new IT solution to model, automate, document, and optimize IT processes. Furthermore, by intelligently automating IT processes, the new solution was also slated to substantially cut costs and pare down the time required for manual and redundant administrative tasks.
Selecting NetIQ® Aegis software was an obvious choice, as Siemens IT Solutions and Services has long leveraged the NetIQ AppManager® Suite for comprehensive systems and application management. With NetIQ Aegis, the industry’s first vendor-neutral IT process automation platform, Siemens IT Solutions and Services can within this project reduce their customers’ number of manual transactions and intelligently automate event management across their environment. By paring down the time required to address redundant administrative tasks and resolve issues, the customer can now streamline these specific IT services and improve overall efficiency.
Already within a short timeframe, Siemens had automated their first processes in this project and were able to measure the results. Data consolidation between and integration of different toolsets resulted in a reduction of manual efforts and an achievement of cost savings, helping to maintain consistent process documentation that is always up to date. In addition, Siemens IT Solutions and Services automated a data maintenance process, providing improved compliance with customer’s service level agreements (SLAs). Thus, routine jobs, such as daily morning check processes or repetitive administrative tasks, were automated.
In addition to these technical processes, Siemens is developing an automation process to ensure efficient control of important quarterly change processes in order to significantly reduce costs and provide better services within less time.
“By implementing NetIQ Aegis, we are extending our delivery of superior, global IT services with automation. Within the scope of this project we were able to automate certain IT processes with NetIQ Aegis, and to improve cost savings. Moreover we did not only meet the objectives of our customers, but exceeded them,” explained Sven Kock, Operations Manager at Siemens IT Solutions and Services.
“As an IT service provider, it is important for Siemens IT Solutions and Services to constantly consider IT products that can increase service quality while offering an increase in productivity,” explained Sven Kniest, Sales Director Central Europe at NetIQ. “By selecting NetIQ Aegis, Siemens IT Solutions and Services has a cutting-edge automation platform that fully supports their IT service management strategy of this specific IT project, optimizes their existing IT investments, and ensures they can develop and deliver business-critical services."
