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NewVoiceMedia helps Parcelforce become PCI-DSS Compliant
November 2007 by Marc Jacob
NewVoiceMedia, Europe’s largest hosted contact centre service provider announced that it is helping Parcelforce comply with the Payment Card Industry-Data Security Standard (PCI-DSS). The PCI-DSS which comes into force this year, is designed to increase security for card payments and will impact all contact centres taking credit card details from callers.
Currently staff in many contact centres can access customers’ card details over their computers or write them down during the phone call with a caller. Apart from the process inefficiencies, it exposes the contact centre to potential fraud as agents could pass this information on to others.
The new system from NewVoiceMedia will allow Parcelforce customers to make highly secure card payments either over the phone or via the internet. The service based on the ContactWorld platform, launched earlier this year, is directly connected to World Pay. This eliminates the need for agents to have access to or record card details and disables call recording whilst the customer enters their card details.
