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NTRglobal expands Multiplatform capabilities of NTRsupport to include Windows Vista and Mac Leopard
April 2008 by Emmanuelle Lamandé
NTRglobal announced extended multiplatform capabilities for on-demand NTRsupport™ the industry’s broadest enterprise-grade remote support solution for managing the multitude of operating systems utilized today in laptops, desktops, servers and mobile devices.
Both internal and external IT support teams now only need one solution – NTRsupport – to provide assistance across multiple platforms, including support for the following operating systems:
– Windows 9X, 2000, NT, ME, 2003, XP, Vista
– Mac 10.3.9 or Later (Panther, Tiger, Leopard) Run in PowerPC or Intel Processors 32 or 64 bits
– Any Linux distribution with GNOME or KDE as graphical environment
– Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic
IT and Help Desk managers can easily integrate NTRsupport into their CRM systems, help-desk tools or Web site, which helps increase productivity while elevating service quality and end user satisfaction, a metric that often points to high customer loyalty.
Progent, a computer consulting firm headquartered in San Jose, California, makes affordable, enterprise-class network support available to small businesses. With the help of NTRsupport multiplatform capabilities, Progent’s Technical Response Center provides emergency 24x7 remote help desk services to companies in every state in the U.S “At Progent, we use NTRsupport daily to reach out to thousands of customers on various platforms,” said Aaron Rose, MCP, MCSA, MCSE and senior managing consultant at Progent. “While the overwhelming majority of client platforms are Windows based, we will not compromise service-level quality by offering anything less than the robust, all-in-one, proven solution we gain with NTRsupport.”
NTRsupport offers a platform that can be tailored to the IT-needs of small and medium-size businesses, as well as large enterprises. With its adaptable browser-based solution, NTRsupport is offered as a secure Software-as-a-Service (SaaS), which is ideal for single users and growing businesses. NTRsupport is also offered as a site license model, which can be installed behind the customer’s firewall on their own server.
Free Trial, Pricing and Availability
NTRsupport is immediately available to customers via the NTRsupport Web site. The company offers a free, 15-day trial of NTRsupport.
