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Mitek and Digidentity Unlock Digital Access to GOV.UK Support for Millions of UK Residents

September 2020 by Emmanuelle Lamandé

Mitek and Digidentity securely scaled operations to enable faster onboarding of those registering with GOV.UK Verify. Working together, Mitek and Digidentity ensured processing speeds of up to 400 applicants per minute to accommodate the growing need for UK nationals and residents to apply for government services, including Universal Credit, during the pandemic.

More than 1 million new GOV.UK Verify accounts have been created since March 16th, 2020. GOV.UK Verify continues to be a vital gateway for consumers during the COVID-19 pandemic. It enables access to 22 government services, including Universal Credit applications, business and self-employed payments, car registration and tax services, and pension queries. Following the initial registration, a GOV.UK Verify account can be used to access 22 UK government services online. Over the years, Mitek and Digidentity have enabled millions of GOV.UK Verify registrations.

To make the online onboarding process safe, secure, and spoof-proof, the Mitek and Digidentity digital identity verification solution benefits from a combination of forensic experts and digital identity verification technology. For the applicants, it means scanning an ID document and taking a selfie, with Mitek and Digidentity taking care of the rest.

Mitek and Digidentity’s technology ensures GOV.UK Verify users’ identities are securely verified at the point of application, to help stamp out any potential fraud. Mitek’s document verification solution provides a critical layer of defence in this process, designed to ensure those signing up are really who they say they are. Using a government-issued identity document, the workflow requires users to submit a copy of the ID document alongside a selfie to verify their identity. Mitek’s AI and machine learning is used to perform fully automated authentication checks, which fall back to human-assisted forensic checks for more severe or complex cases.

Each identity has to be confirmed and verified in its own right, based on the information provided by each person, in near real time. The process put in place has to be fast, secure and robust enough to minimise identity fraud.

At the same time, not all genuine IDs can be checked automatically, as some do not conform to modern document standards and there can be inconsistencies in document images, as well as limited data-capture technologies. The ever-increasing sophistication of criminal forgeries mean that fraud detection technology needs to constantly evolve and improve. To ensure the highest integrity of the identity services provided to GOV.UK Verify, the data provided is matched against authoritative sources like government databases and global organisations, including Interpol.


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