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The Gartner Magic Quadrant profiles vendors in the enterprise ITSM platform market to help infrastructure and operations (I&O) leaders with objective insights into the business and product strategies of the vendors. ManageEngine, which has been positioned in the Magic Quadrant for the third consecutive year, was evaluated alongside 10 leading ITSM platform vendors for its completeness of vision and ability to execute.

ManageEngine ServiceDesk Plus was also recognised in the 2022 Gartner Critical Capabilities for IT Service Management Platforms. The Critical Capabilities research complements the Gartner Magic Quadrant and analyses eight capabilities that differentiate the ITSM offerings from each of the 10 vendors mentioned in the report.

“Our IT service delivery models around the globe, in 22 countries, depend on the complete suite of ManageEngine applications, including ServiceDesk Plus, “ said Jay R. Shell, director of global IT services and governance at DexKo. “ServiceDesk Plus allows us to deliver compliant, measurable, and effective solutions to resolve our IT request and incident workflows. And by integrating with other ManageEngine solutions like ADManager Plus and OpManager, we have been able to support customised task workflows and ensure maximum uptime of our key systems that our users require to keep DexKo rolling and growing.”

This latest recognition by Gartner marks ManageEngine’s fifth Magic Quadrant recognition in 2022 for a specific technology market. The other recognitions include Application Performance Monitoring and Observability, Privileged Access Management, Security Information and Event Management, and Unified Endpoint Management Tools.