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LANDesk Service Desk is available as a stand-alone service delivery solution, or combined with LANDesk® Management Suite and LANDesk® Security Suite. The new solution includes built-in processes for ITIL service desk, incident management, change management, problem management and service level management to enable users to efficiently direct the life cycle of the services delivered by IT.

Specific product features of LANDesk Service Desk include such functionality as:

· Telephony Integration (CTI) – integration of service desk with telephony systems that supports both standard and internet telephony

· Common ‘forms’ engine – ensures common ‘look and feel’ for forms (or windows) that comprise the application to be used with Consoles and Portals

· Vista support – full support of all Microsoft Windows Vista Applications

· Configuration management – new enhancements facilitate easier initial set-up of a Configuration Management Database (CMDB) and greater flexibility in structuring a CMDB