Freely subscribe to our NEWSLETTER

With the commencement of operations at Terminal
3 (T3), the Indira Gandhi International Airport in Delhi has become India’s and
South Asia’s largest and most important aviation hub. With a current capacity of
handling more than 46 million passengers, the Delhi airport is set to become a
premier global duty free shopping destination and DDFS.

Enhancing Retail Experience

With five locations within the T3, DDFS has thousands of shoppers moving in and out
of its stores daily. In order to ensure the safety & security of people and
merchandise, and to create a world-class retail experience, DDFS was looking for a
solution that provided detailed reporting and the ability to see every item in the
stores.

The solution had to operate without downtime, provide high scalability, and enable
staff to monitor, assess, and deliver information reliably and securely across its
locations while maximizing staff productivity. In addition to preventing theft, the
solution had to enable DDFS staff to locate lost children, baggage left behind,
identify serial offenders and manage aggressive customers on a daily basis. DDFS
had to implement a security management system that would comply with the corporate
as well as other legal obligations at T3.

The Solution

The solution provided by Cisco included the seamless integration and
inter-operability of Cisco LAN, Unified Communications, Wireless, Cisco Video
Surveillance and Cisco Physical Access Management.

A total of 300 Cisco cameras including high definition (HD) cameras, standard
definition (SD) wired and wireless cameras and SD dome cameras are being managed
using the Cisco Video Surveillance Management (VSM) Platform. Cisco’s Physical
Access Management (PAM) is being used to provide access control capabilities. All
the video and access control information along with data from Point Of Sale
transaction terminals are being integrated within IPSecurityCenter(tm) from CNL to
provide an enhanced loss prevention posture.

According to Mr. Abhay Pandey, Head IT, Delhi Duty Free Services Pvt. Ltd, "Spread
across a sprawling 40,000 square feet, Delhi Duty Free has been conceived and
designed to provide travelers with an incredible shopping experience. Cisco is an
industry leader and our association with them is a reflection of our endeavor to
strengthen the security systems at Delhi Duty Free, and ensure that our customers
get a comfortable shopping environment, one which is free of security concerns".

Future Enhancements

The use of IPSecurityCenter(tm) as a platform in this implementation, will allow
DDFS to build cost-effective, modular physical security solutions that will
integrate all components of different technologies and verticals while proactively
reporting possible events such as fraud and revenue loss. The solution will empower
DDFS to detect and respond immediately in case of security lapses or events that can
cause retail revenue loss. The solution’s ability to store and manage data will
serve as an invaluable tool to provide business intelligence such as customer
behavior trends for marketing purposes..