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HP Unveils New Mission Critical Services with Flexibility for Changing Economic Climate

February 2009 by Emmanuelle Lamandé

HP expanded its Mission Critical Services with flexibly priced and packaged offerings that enable customers to reduce the risk and cost of infrastructure downtime.

HP Proactive Select offers customers an innovative way to access a variety of assessment, availability, performance, planning and training services. With HP Proactive Select, customers purchase credits that can be used to choose from more than 85 technology services including those for blades, virtualization, networks, security, software and facilities.

HP also expanded its HP Critical Services and HP Proactive 24 Services with new response time options, proactive service choices and pricing for low-end servers. These popular continuity and availability services improve efficiency for complex environments and help customers achieve success with projects such as consolidation using blades or virtualization. As operations become more efficient, technology staffs can deliver higher service levels to align with business goals.

The service includes an HP account support manager to assist with selecting services, overseeing projects and advising on next steps.

HP Proactive Select streamlines customers‘ purchasing processes, letting them buy service credits stand-alone or with new hardware, with only one approval and procurement cycle for services delivered over one to five years. Customers may add credits or change services at any time.
Customers select from a broad spectrum of technology services, such as thermal assessments, VMware capacity planning, storage array availability assessments, critical network monitoring and software support. HP Proactive Select also includes access to skilled staff resources, training and best practices.

Availability:

HP Proactive Select and enhancements to HP Critical Services and HP Proactive 24 Services are available now worldwide through HP and its channel partners.


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