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HIS-IZZ Hospitals implements centralised notification workflow hub using message master® Enterprise Alert
December 2009 by Marc Jacob
Derdack, provider of mobile messaging platforms and notification workflow software announced that HIS-IZZ Hospitals, a network of four hospitals based in Brussels, has implemented a centralised notification workflow hub using message master® Enterprise Alert from Derdack. This has automated the management of critical alerts and warnings, resulting in improved business continuity and a lower risk of unexpected business interruption.
Mr. Brocken, Prevention Advisor, HIS-IZZ Hospitals explains, “We had a basic paging system in place and could see that message master® Enterprise Alert offered a proven solution that provided all of the notification functionality and the centralisation capabilities we were looking for. It has given us greater control over notifications and reduced the risk of interruption to our business continuity. We have eliminated the need for staff to carry both pagers and mobile phones. Together with the low maintenance associated with message master® Enterprise Alert, we have also reduced our ongoing monitoring costs.”
HIS-IZZ Hospitals’ four hospitals use a number of internal monitoring systems. Previously if an alarm was detected alerts were sent from the monitoring software to pager devices carried by a team of technical staff. However a 16 character message limit meant that a complex series of codes was used to indicate the nature and source of the alert.
Derdack’s integration partner M2MCOM has implemented a pair of message master® Enterprise Alert servers each of which acts as a centralised notification hub for two HIS-IZZ Hospitals. Each server also provides reciprocal backup, and in the event of a problem affecting normal operation all alerts can be seamlessly switched to the other server thus ensuring continual monitoring.
If a critical event is detected, for example a fire alarm is triggered, an email is immediately sent to the message master® Enterprise Alert server. Derdack’s software intelligently analyses the content of the email to determine the precise location of the alarm and nature of the problem. It then creates and sends an SMS message to the technical team that supports the particular building affected by the alert.
message master® Enterprise Alert also manages the notification workflow for non-urgent warnings such as where a fire door has been left open or a smoke detector is no longer responding. Alerts are sent from message master® Enterprise Alert via SMS to the relevant technical team responsible for that hospital.
