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Emerson Network Power Announces Integration of Critical Power and Precision Cooling Services Across EMEA
January 2013 by Marc Jacob
Emerson Network Power announces it has completed the integration of its critical power and precision cooling offerings from its Liebert and Chloride businesses throughout Europe, Middle-East and Africa (EMEA). This enables customers to have access to a singular, optimised and transparent service offering covering critical power and precision cooling systems.
The integrated service offering supports consistent, standardised arrangements across EMEA, giving companies with multi-country sites a greater degree of control and confidence that all locations will be equally well-served. It provides a pan-EMEA structure for the delivery of leading maintenance practices, call-out performance and resolution capabilities.
This enhanced and integrated service offering is reinforced by Emerson Network Power’s unmatched, global reach and organisational strength. The new service integration positions Emerson Network Power as the single partner for critical infrastructure availability, providing singular accountability and giving better coordination for both contract management and fulfilment of servicing.
Emerson Network Power’s uncompromising stance on availability is typified by the remote diagnostic services enabled by LIFE™ technology, which dramatically reduces the risk of unexpected downtime. Data trending is used to give Emerson Network Power engineers continuous, 24/7 updates on customers’ systems health, enabling early detection of potential problems and remote identification of possible malfunctions. This allows specialist engineers to be dispatched earlier in the resolution process, and means they arrive pre-briefed on the problem and with the correct replacement parts. Statistics confirm that LIFE™ technology reduces the number of breakdown events and significantly improves the chances of fixing the breakdown the first time round.
In addition to availability, sustainability and energy efficiency are also improved through a more holistic approach that deals AC power and precision cooling systems in tandem rather than separately. With such a range of customer-focused benefits, the new integrated service offering enables Emerson Network Power to set a new standard in critical infrastructure servicing.
The integrated service offering is delivered by the broadest service presence in the industry. All engineers are trained by the Emerson Network Power Academy and work together with a team of service account managers to ensure that customers are fully supported in their system optimisation, and in any specific problem-solving.
