Rechercher
Contactez-nous Suivez-nous sur Twitter En francais English Language
 

Freely subscribe to our NEWSLETTER

Newsletter FR

Newsletter EN

Vulnérabilités

Unsubscribe

Digital Catapult report reveals need to boost public confidence and understanding in sharing data as a way to benefit society and deliver economic growth

July 2015 by Digital Catapult

A study from the Digital
Catapult, a national centre to rapidly
advance the UK’s best digital ideas, has explored trust in the use of personal data
and revealed worrying trends which could hinder the delivery of digital services and
business growth, in the UK for years to come. Amongst the report’s findings, 60% of
consumers admitted they were uncomfortable sharing personal data, with 14% refusing
to share any personal data at all.

A primary reason for this appears to be distrust in businesses’ openness and
transparency in how and when they use consumer data. Over two-thirds (65%) of
respondents revealed they are “unsure if data is being shared without their consent”
with 30% stating that the retail sector is most guilty of using personal data
without being clear they are doing so. When asked who they most trust with their
data, the public sector led the way with 44% of the vote while telecoms came bottom
of the pile with just 2%.

Neil Crockett, CEO of the Digital Catapult commented: “The sharing of personal data
is vital to the improvement of digital services and the development of new ones.
Every digital service reaches a point where it must overcome a hurdle. This is often
associated with data, whether that is in the opening up of closed datasets or use of
consumer information. To deliver the best digital services and drive economic
growth, we must ensure they trust businesses to use their information in the right
way. In doing this we not only create new and more productive citizen and consumer
digital solutions, we give the UK a real chance in being a leader in a new wave of
digital tools and approaches to solve a global problem.”

Despite the potential benefits of using personal data to improve customer service
and boost innovation such as the development of mobile healthcare, 79% of consumers
believe the main use of personal data is for organisations’ economic gain. For 76%,
the main concern around sharing information is that they have “no control over how
data is shared or who it is shared with”. As such 94% of respondents stated they
want more control over their data.

Exploring what would encourage consumers to share person data, the majority (43%)
stated that they would share information if it was clear that it would be used to
improve society. Improvements to healthcare and education were highlighted –
something very much on the agenda as the UK strives to grow the digital economy with
the development of the Internet of Things (IoT) and smart technology. Almost a
quarter (21%) of those surveyed said monetary gain would most convince them to share
their personal data with 61% stating their information should be worth at least
£30pcm.

“Building trust in the use of personal data is the responsibility of every digital
stakeholder if the UK is going to open up the full opportunity in digital. It is a
joint effort which needs to be a focus for the government, digital businesses,
academics working in the tech field and also the public,” added Crockett.
“Businesses need and will benefit from consumer data but the public doesn’t
understand why they should share it. To address this, organisations need to be
honest, open and transparent about when and why data is being used. It’s all about
building trust between all parties to drive open, secure data sharing. This will
fulfil digital’s potential for societal change and ensure the UK’s digital economy
thrives. The limits distrust is putting on data does not only impact businesses and
entrepreneurs, it affects society and we must act now.”


See previous articles

    

See next articles


Your podcast Here

New, you can have your Podcast here. Contact us for more information ask:
Marc Brami
Phone: +33 1 40 92 05 55
Mail: ipsimp@free.fr

All new podcasts