Vigil@nce - OTRS Help Desk: SQL injection via the FAQ module
September 2016 by Vigil@nce
This bulletin was written by Vigil@nce : https://vigilance.fr/offer
SYNTHESIS OF THE VULNERABILITY
An attacker can use a SQL injection via FAQ of OTRS Help Desk, in
order to read or alter data.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Creation date: 01/07/2016.
DESCRIPTION OF THE VULNERABILITY
The OTRS HelpDesk product uses a database.
However, user’s data are inserted in a SQL query without being
rightly escaped.
An attacker can therefore use a SQL injection via FAQ of OTRS Help
Desk, in order to read or alter data.
ACCESS TO THE COMPLETE VIGIL@NCE BULLETIN
https://vigilance.fr/vulnerability/OTRS-Help-Desk-SQL-injection-via-the-FAQ-module-20012