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Vigil@nce - OTRS Help Desk: SQL injection via the FAQ module

September 2016 by Vigil@nce

This bulletin was written by Vigil@nce : https://vigilance.fr/offer

SYNTHESIS OF THE VULNERABILITY

An attacker can use a SQL injection via FAQ of OTRS Help Desk, in
order to read or alter data.

Impacted products: OTRS Help Desk.

Severity: 2/4.

Creation date: 01/07/2016.

DESCRIPTION OF THE VULNERABILITY

The OTRS HelpDesk product uses a database.

However, user’s data are inserted in a SQL query without being
rightly escaped.

An attacker can therefore use a SQL injection via FAQ of OTRS Help
Desk, in order to read or alter data.

ACCESS TO THE COMPLETE VIGIL@NCE BULLETIN

https://vigilance.fr/vulnerability/OTRS-Help-Desk-SQL-injection-via-the-FAQ-module-20012


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