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Vigil@nce - OTRS Help Desk: information disclosure via Outbound E-Mail

May 2015 by Vigil@nce

This bulletin was written by Vigil@nce : http://vigilance.fr/offer

SYNTHESIS OF THE VULNERABILITY

An attacker can read emails sent by OTRS Help Desk, in order to
obtain sensitive information.

 Impacted products: OTRS Help Desk
 Severity: 1/4
 Creation date: 12/05/2015

DESCRIPTION OF THE VULNERABILITY

The OTRS Help Desk product sends emails containing tickets.

However, the In-Reply-To and References email headers contains the
MessageID value, which indicates the domain name of the server.

An attacker can therefore read emails sent by OTRS Help Desk, in
order to obtain sensitive information.

ACCESS TO THE COMPLETE VIGIL@NCE BULLETIN

http://vigilance.fr/vulnerability/OTRS-Help-Desk-information-disclosure-via-Outbound-E-Mail-16874


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