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ServiceNow Launches Business Command Center for CIOs

November 2016 by Marc Jacob

ServiceNow announced the industry’s first cloud solution that gives IT leaders visibility to financial, project and application portfolios on a single platform. ServiceNow IT Business Management Suite (ITBM) is a breakthrough innovation that better aligns IT outcomes to business goals. It puts IT in the driver’s seat to manage change and speed innovation.

The Proliferation of Applications

Larger companies can have hundreds, if not thousands, of applications including many not directly under the control of IT. Money is wasted through duplication, under-utilization and licensing compliance issues. Further problems arise when the business demands new capabilities as it’s not always clear whether to invest in an existing application or build/buy a new one. Complexity grows in the cloud-first era, where the rapid rise of cloud services can challenge CIOs to achieve a 360-degree view of the entire portfolio of business applications. IT costs can be harder to predict.

Without proper visibility and control, companies often deploy point-products to attempt to solve the most pervasive problems. But the time-consuming, manual processes required to collect financial data, manage integration and development, and report on progress serve as strong headwinds to achieve business goals.

Introducing IT Business Management Suite—The CIO’s Command Center ServiceNow ITBM uniquely combines Project and Portfolio Management, IT Financial Management and Application Portfolio Management on a single, cloud-based platform. Only ServiceNow provides core information about thousands of IT applications, assets, services, projects, service levels and risk profiles – all connected to the customer’s configuration management database (CMDB). With indicators and metrics for the true cost and performance of business applications and services, IT leaders can rationalize their investments and focus on the innovations that drive business outcomes.

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