Actu
Semafone wins new US contracts totalling $7.5 million
December 2016 by Emmanuelle Lamandé
Semafone has reported three new client wins in North America worth
$7.5 million, six months after opening its headquarters in Boston.
The company’s substantial investment in its North American operations has
contributed significantly to Semafone’s 30 per cent growth in its customer base
worldwide.
The new US customer deals include:
– A Fortune 500 insurance company, which will use Semafone’s solution to
shield payment card information from agents and recordings, maintain regulatory
compliance and minimise the risk of data breaches.
– One of the most recognisable retail brands in the US. This company will
work with Semafone to simplify PCI DSS compliance and help its call centres provide
a better customer experience.
– A large US telecommunications service provider, which Semafone will help
to reduce the scope of PCI compliance in two of its call centres.
In addition to significant customer deals across the globe, Semafone has also formed
strategic partnerships with other call centre solution providers, including
BT Wholesale and Secure Co, to support a growing roster of worldwide clients.
Semafone recently expanded its global accreditations by gaining Level 1 Service
Provider Status against v3.2 of the PCI DSS in North America. Already a Level 1
Service Provider in Europe, a Visa (Europe) Merchant Agent and a global ISO 27001
company, Semafone attained this accreditation to mirror and extend current and new
services into North America. This includes Semafone’s in-house development and
existing Payment Application Data Security Standard (PA DSS) products. As a result,
customers can rapidly access unique enhancements and updates to Semafone’s
products, created with the PCI standards in mind.
