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Resilient plc announce significant new service for reducing financial crime

June 2018 by Thomas VEIL

Resilient plc announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions.

According to the UK Fraud Costs Measurement Committee, fraud costs UK firms more than £190bn per year, which is more than the UK government spends on health care. Within the UK financial services sector alone, fraud cost firms an estimated £5.2bn in 2016 with telephone banking fraud increasing by 178% over the prior year.

Ensuring callers are who they claim to be is fundamental to securing an account or transaction, yet authenticating the caller has, until today, been very difficult to establish. Callers may withhold their telephone number, spoof the number of a legitimate caller, use conference-call services to listen in on genuine bank authentication processes or use IP services to mask their identity and behaviour.

With smartnumbers fraud detection, Resilient provides customers with much greater certainty than ever before regarding the identity of the caller. The risk of every call is determined before the call is answered using machine learning to analyse the caller’s behaviour and privileged call signalling data, not available to the contact centre. For example, smartnumbers can detect if the caller is presenting a spoofed CLI while the call is still in the network.

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