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NewVoiceMedia chose Stonesoft to ensure they meet with the Payment Card Industry Data Security Standard (PCI DSS), which ensures all companies that process and transmit payment cards protect customer financial data from credit card fraud, hacking and various other security vulnerabilities and threats. NewVoiceMedia therefore chose Stonesoft to provide an application layer firewall that sits in front of its web-facing tools such as its interactive voice response system (IVR) to stop attacks before they reach the web application. Additionally, the hosted contact centre is benefiting from the firewall’s single unified reporting, management, and audit trail capabilities, to streamline its overall operating costs.

Stonesoft is protecting NewVoiceMedia against ‘eavesdropping’ and from its SIP pathways being used as conduits for other security risks such as denial of service attacks.

Another reason for picking Stonesoft was the clustering capabilities of the StoneGate Firewall solution, which enables each firewall to have an individual IP address, so network traffic can be split across multiple firewalls. This ensures protection against network downtime as traffic is balanced and bottlenecks are avoided. StoneGate’s multi-link technology also provides load balancing, fault tolerance and failover capabilities across all connected networks, eliminating the single point of failure that can arise when a network is connected to a single provider. This function provides increased bandwidth availability and ensures business continuity.