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Mimecast Recognised as 2012 Microsoft Innovative Customer Advocacy Partner of the Year
June 2012 by Marc Jacob
Mimecast has announced it has won the 2012 Microsoft Innovative Customer Advocacy Partner of the Year Award. As a Microsoft Gold Independent Software Vendor and a member of the Microsoft Partner Network for four years, Mimecast was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
The Innovative Customer Advocacy Partner of the Year Award honours a partner who has excelled in innovative customer advocacy and strong, proactive relationship management programmes. The winner demonstrated an exceptional practice of developing trusted customer relationships, effectively transforming satisfied, loyal customers into business advocates that generated incremental referrals and contributed to new business growth. The Microsoft Partner Awards also recognise Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year. Awards were presented in multiple categories, with winners chosen from a set of nearly 3,000 entrants worldwide.
In a recent Mimecast survey of 1,000 IT professionals, 76% of respondents said customer support played an important, or extremely important, role in selecting an IT solution or service. These results show an increasing need for organisations to develop a customer service programme that provides comprehensive support throughout the entire customer lifecycle, and empowers customers to easily leverage cloud-based solutions to drive business growth.
